If you cancel during your minimum term an early disconnection fee will apply. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. Peel off this label sticker and place. You have now charged me £40 for equipment I do not want and would be happy to return. So you won’t need to hop around. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 0 Kudos. Relocating Virgin Media equipment, such as TV cables. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. on 30-01-2023 13:58. Final payment in Collections. The engineer would not provide evidence that the equipment had been taken and said there would be no follow-up. About our Virgin Landline help and support page. This depends on the equipment you want to recycle. My son gave me authority to deal with this on his behalf. I let the rep know that I was - 5002739Hi, Today I received an email from the following email address [email protected] services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Your job is not secure and the KPI are changed every time no good bad place. Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. The equipment is provided for use by residential customers and are for residential, non-commercial use only. Did you try the direct number for the pre-installs team 0800 052 1734? Dave. Are you looking the cancel your Virgin Media account? Getting our contract cancellation user for all queries relating to leaving Virgin Media. 1. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. What till Watch ; Switching ; Virgin Media and O2 ; Help. Can I request a disconnection online? Yes you can. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. 1 The parties: The Services covered by this Agreement are provided to you by Virgin Mobile Telecoms Limited, trading as Virgin Mobile, (part of the Virgin Media Group) (registered in England company number 3707664). I returned my Virgin media equipment to an O2 store (have the receipt) on 27. The only new days offered are unacceptable as I'm in work. Options. After that, it’s just £3 per month (or £30 a year). I spoke with the an agent again and they told me that there was no. com, the worlds largest job site. I made a collection booking for the return of my old TV box. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. It took nearly 5 months to get the overpayment back. Hi I have recently left VM. Hello Virgin Media as you already know, I am going to leave you. If we get this back within 30 days and it’s validated, we. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. My last contact with Virgin on this matter was in Dec22: I filled out a complaint form, asking to be contacted by email. You can contact us to discuss your O2 mobile products and services. On the agreed day I waited in all day and no one came. Virgin Media is a telecommunications company. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Now received a txt to collect with confirm and reschedule the date typed address but no one has asked for new one only that I will receive a txt for a reminder of the date. You can see your private messages at the top of the page, in the envelope icon. equipment, enabling us to save space on our fleet. Another Returning equipment Issue. Here’s your guide to all the excitement. Received confirmation emails etc confirming the booking as today. If you’ve got Virgin Media services already, you can still enjoy all the fun of Stream – just call 0800 952 2039 or click here to request a call from our team. I have cancelled my Direct Debit and would appreciate not being threatened To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Collections Agent professionals rate their compensation and benefits at Virgin Media with 3. This depends on the equipment you want to recycle. Step 3. Here to help 🙂. I've received three emails, two texts and packaging and packaging to return my router and WiFi extender - but I'm still a Virgin Media - 4968548Scroll down and click on create new label. Reply. I've emailed, applied online and requested via chat but not wanting a charge for something I'm trying to return without much successSearch Virgin jobs with virgin media. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thanks,Build the ideal Virgin Media package for your unique needs. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Stream from Virgin Media. 150 – if you’re calling from a Virgin Media mobile or mobile. In addition, we’re constantly working to minimise the packaging materials that we use in order to be compliant to the Packaging (Essential Requirements) Regulations 2015. Finally passed to Alex who informed me kit was ordered and be here today. Only members can see who's in the group and what they post. Report this profile. I will send you a private message now, so I can get something arranged for you. on 28-10-2022 09:20. 50: Based on taking the Big Kahuna Movies & Sports bundle. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. 9 months’ discount (£274. Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. Registered office address: 500 Brook Drive, Reading, RG2 6UU. Not happy with virgin media and thank god I'm not one of their customers. Step 3 - Label the box – a letter came with the. Now not replying to my emails or live messages. My hub and TiVo box were collected by a driver in a Virgin van today. Apply to Virgin Media jobs now hiring in Tilbury RM18 on Indeed. £8p/m extra or included with Gig1 or Volt. You'll be provided a. Seacroft, Leeds. Chances are they'll flunk handling the complaint, but then. 0k per year. Shop. Visible. Virgin Media Connect App: Requires iOS 9 or later and Android 5 or later. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. co. Discount worth up to £352. Are you looking to cancel your Virgin Media chronicle? Employ you conclusion cancellation guide for all request relating up leaving Virgin Media. Thanks for posting on the Community Forums. Virgin Media Quickstart set up. 1 ACCEPTED SOLUTION. Place. Posted 1:21:15 PM. Equipment must not be resold, transferred or otherwise distributed for commercial purposes. All customers need to do is contact Virgin Media to arrange the return. Followers who post on Richard’s social media feeds have been targeted in private channels by people with fake accounts. Please follow the simple instructions we've provided in the pack that we delivered with the new. Virgin Media is a telecommunications company. 10 for an account that was cancelled, the sim card contract finished on 16th July and I cancelled 1 month before, I wasn't transferring the number. I called there 2 times, lost 2 hours, the problem was supposed to be solved and it still isn't. Salary: £25,000. Equipment Collections Representative. on 13-01-2023 20:04. businesssupport@virginmedia. I guess the first lady I talked to misinterpreted it. Packages ; Wider ; TV ; Landline ; Mobile ; To business ; Other Fabric. Tried to rebook and never got the email confirmation. com ) to arrange an appointment for collection team to come round and pick it up. View the job description, responsibilities and qualifications for this position. Solved: Hi how do I organise for my virgin media equipment to be moved from one room to another? Is this something virgin media do for - 5313993. While I was at Fujitsu I was employed as a quality coach, duties include coaching and guiding install technicians and team managers within all aspects both technical and practical of a residential installation on the Virgin media contract. Early Disconnection Fees - Classic contracts. ahhh the rubbish that is CS - you could try this. Your equipment will be delivered by the courier company, DPD. Rosie Taggar Employee Engagement and Communications. Virgin Media 3. Thanks for your post. Broadband. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User. Joining in. You can call us between 8am to 4:30pm Monday to Friday. As subject. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. £25. on 18-08-2022 14:29. It’s all part of the Virgin Media service. Job description from Virgin Media Salary: £25,000. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. 12 months’ welcome discount on 12 month minimum term: New customers only. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579 I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag please Simply ring our friendly customer service team. There is a link on the email which opens Media have a long and proud history of serving the community with products and services which enable people to stay connected. Then enter your email address, and click on email me my new label and follow the instructionsReturn kit packaging not sent. Excludes broadband faults and broadband network outages. I have recently been contacted by a debt collection agency who say they are collecting a debt that I owe to VM! Now this apparently comes from two sims I purchased back in October 2020. Browse Virgin Media Virgin Media. Search Search. Alternatively, contact CollectPlus for help sending your package. Virgin's broadband speeds and packages: Via its own broadband network, which uses DOCSIS® 3 cable technology, it has the fastest average download speeds of all the UK’s main ISPs of 1,130Mbps. Discount worth up to £511. Don’t. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. I am moving home and signing up to Virgin Fibre. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. If you have lost or damaged your VM Hub, Horizon TV, Digital+ or Digital+ HD box you can speak to a member of our customer care team and arrange for a replacement. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. Posted 7:21:49 PM. On our wavelength. They'll also give you a one hour delivery slot, so you'll know. Our Products. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Virgin Media O2 is at the start of a new era. Thing in Watch ; Switching ; Virtuous Media and O2 ; Help & Support ;Equipment Collections Representative Virgin Media. Please look out for a purple envelope, at the top right of the page. Our head office sites. Returns team were useless for us. Virgin Media is a telecommunications company. Expertise in implementing, developing and reviewing procedures. Kudos to you all. Read a summary of the Virgin Media Ireland terms and conditions here. Sign in . They provide telephone, television and internet services. View your bill. Connect Mo Jaffery Bradford. So far so simple. Once you’ve confirmed your details via our broadband checker, you can view your appointment, change it by picking from the latest available dates and times for the technicians in your area, or cancel the visit if you find the fault has fixed itself. Volt. If we can’t collect it, we’ll send you our free. Broadband. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. I have now received the returns pack with the silver terminator cap I’m supposed to put on the Virgin media wall socket. How many stars would you give Virgin Media? Join the 78,059 people who've already contributed. Equipment collection . The Collections Agent role is open to everyone - simple. In your email, include your address, account number, area code, and other essential details. Our Products. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag pleaseSimply ring our friendly customer service team. For more information, check out. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. In this. Quickstart is the quickest and easiest way to setup our services. , staff badge ID no. Share with up to five family members. It's an outstanding balance and will just go through the collections process. Joining in. Seacroft, England. Many of the electrical and electronic items that we throw away can be recycled and reused – saving both natural resources and removing the environmental and health risks associated with sending this to landfill. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. After initially thinking it might have been a defective socket, we engaged an electrician and they immediately confirmed that the socket, and wiring, were all in perfect condition. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. We do initially offer an appointment when we get in touch via text. 1,046 reviews from Virgin Media employees about Virgin Media culture, salaries, benefits, work-life balance, management,. Or stream, control and manage. I carefully collected my virgin media equipment and sent the package. About Virgin Media. It didn't offer me any options for issues on the closure of accounts. etc. I was at the store where I bought it and they told me to call the virgin media support team. Step 4. In response to Steven_L. Options. | Read 3,621-3,640 Reviews out of 74,487The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. Our customer service team is available to help you 24/7. Options. Posted 7:20:44 PM. happyhippo207 • 3 yr. Also keep the receipt that you are given for tracking purposes. Chris. You have the account number and the address if you can't find it with them there is a problem with your system. Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. 50: Based on taking the Big Kahuna Cinema & Sports bundle. It's easy to find the help you need for your broadband, home phone and mobile account on the go. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. You’ll be provided a set number of homes to. Joining in. By phone: 0345 454 1111 or 150 from a Virgin Media landline and 789 from a Virgin Media Mobile. If you close the account we may look to collect equipment like a digital box or a modem at the address, we can arrange this at a time that suits you. Home. The second method is to send an email to Virgin Media requesting a return kit. Tuning in. How it all works. Virgin are stating the equipment is worth £40 charge yet cannot be bothered to collect so they can avoid refunding monies due to me. . Virgin Media; My Virgin Media; Shop;. Regional Customer Premise Equipment Collections Manager Virgin Media. Today, I received an email from Virgin Media stating, ”We've tried to get hold of you about returning our kit, but it looks like we still haven't got it back yet. Online via the Virgin Media website. 50 a month (first year saving £78). My elderly mum (80+) had Virgin Media install fibre phone last September, the setup didn't work for her so she had to get them to re-do it (at her cost!), now she has received a letter (01/03/2023) stating that as part of ongoing improvements for over 35,000 customers, we need to replace your. Also I noticed that the collection points used by Virgin have deveral different carriers sevicing them and I wanted to know which carrier to use. So disconnected in May, I had 2 payments taken instead of one. When you place your order, we'll let you know. SpeedYou can then easily manage your appointment online if you need to make changes. 00. £21,968 - £22,369 a year. Virgin Media employs 8,988 employees. Plug the cables into the hub. By Phone: Get in touch on 0800 952 2302. We returned our Virgin Media Equipment in July 2022, we received a confirmation message saying that an item had been missed. Options. Hello VM, I am not in the UK and so are no longer able to return the Virgin Media kit due to failure by your team to collect it despite me constantly updating and waiting. We’ll do our best to resolve your complaint on the call, but sometimes we’ll need to look into things in more detail and reaching a resolution may take longer. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Chances are they'll flunk handling the complaint, but then you. Equipment Collections Representative in Customer Service & Call Centre with Virgin Media. Understanding your Virgin Media bill. Delivery of equipment to current home address. VM's policy on this is non existent - some agents seem able to get a tech to sort it via an area field manager others get nowhere and nothing happens - so its really up to you - wire cutters and a screw driver to remove the boxes or hope that something happens but dont hold your breath27500 Function: Customer Contact Closing Date: 30/01/2023 Salary: £27,500 Basic Salary: £25,000 per annum London Weighting Allowance: £2500 per annum You’ll be the person who collects our equipment from active or disconnected customers premises. Compare TV, broadband and phone; Oomph bundles Your responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. Volt. From 15 September 2020, customers who purchase an Apple Watch Series 3 or later will be able to start with three months of Apple Fitness+ free. Today I have received an email and a text message regarding the return of my equipment and. DEFAULT REGISTERED ON CREDIT FILE EVEN THOUGH EQUIPMENT HAS BEEN RETUNRED. As its now past 17:30 is it - 5395375. This is absolutely diabolical service. 527 open jobs for Virgin. Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the box. Forum Team. You may choose to receive a paper bill instead. Additional. Virgin media you are beyond useless. £27. If you can get Quickstart, you can choose one of two delivery options. Manager at Virgin Media Coventry. Virgin Media is a telecommunications company. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. 10. You’ll be provided a set number of homes to visit per day through a handheld mobile device. Skip to main content Accessibility Helped . Returning equipment. You should receive an email confirming the returns though 🙂. Gateshead. Any remaining balance will be applied to subsequent bills until the. Services and installation of equipment may vary subject to government advice on COVID19. Make a payment. 0k per year. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. I’ve been incorrectly called c20 time from various numbers most recently 0800 183 6411. Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). I am anxious to return the unused equipment to avoid incurring any expense. uk. Equipment Collections Representative Virgin Media. uk. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. End day it's virgin media's equipment. Installing new equipment, such as a new router or set-top box. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Copy link to Tweet; Embed Tweet; Replying to @aisfagan. With this in mind, I have gone ahead and sent you a private message to confirm a few details. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. I wouldn't worry, legally you've returned the hub when you hand it to their delivery service. The best way to cancel Virgin Media is over the phone. . 28 December 2011 at 1:11PM. Call us on 150 from your Virgin Media home phone or 0345 454 1111* from any other phone. View company reviews & ratings. Virgin sent us packaging initially but then contacted us and told us that they had a team in the area so not to use the packaging/post option. Reply. They'll text and email you with a delivery date and provide you with a tracking reference number. . This is currently one of the most affordable. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment for are collection team to arrival lap and pick to up. when you join us. My last contact with Virgin on this matter was in Dec22: I filled out a complaint form, asking to be contacted by email. Virgin Fibre Areas only. Updated 18 Jul 2023. Options. Reply. Dave. Should the issue remain unresolved then consider emailing Virgin Media's Data Protection Officer ([email protected] November 2020. Job description from Virgin Media Salary: £27,500. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. co. Proper breaks; 7. There are two paths you could take here, both will depend on your having VM broadband. Then enter your email address, and click on email me my new label and follow the instructions. in Managing Your Account - Cable 31-10-2022; How to get through to someone who has answers at Virgin - delayed instals and losing money in Managing Your Account - Cable 28-10-2022; Lack of consistency and coordination/update in Managing Your Account - Cable 22-10-2022Collections Team Manager at Virgin Media West Midlands, England, United Kingdom. This promotion means you won’t pay the usual setup fee of £35. VM sent packaging for equipment which was duly returned. I have emailed Virgin back to send me a return label but have heard nothing for over a week. I have recently left Virgin Media due to moving to an area where you have no presence. Stores Operative. Starter Collection Virgin Media Collections provide one of the U. Skip to kopf content Accessibility Help . on 19-01-2022 12:56. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. 0k per year. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. Equipment collection . Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. Expertise in implementing, developing and reviewing procedures. Call Virgin Media at 150 from any Virgin Media landline or mobile phone. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. 7 ★. We would like to show you a description here but the site won’t allow us. Plug into the Virgin Media wall socket. You can actually return the equipment yourself rather than wait for the doorstep collection. Virgin Media London, England, United Kingdom. We have an anti-piracy team dedicated to fighting piracy on our network in addition to monitoring the sale and use of unauthorised devices on online and offline. This is absolutely diabolical service. Join to view profile Virgin Media. Hi - thanks for replying. Connect Jade Billingham Team Leader for the Department for Work and Pensions (DWP) Dudley. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). on 19-11-2022 18:06. We understand that having landline faults can be really frustrating, that’s why we’ve provided you with some home phone help and support for. Cons. Many thanks,Sorry to hear that you're not able to find your door step collection date. I dont have the - 5205783. They will either text or email you (from [email protected] on the Whats App Virgin chat right now. com, the worlds largest job site. uk. businesssupport@virginmedia. Standard prices apply from month 13. Find out all you need to know about contract lengths, equipment, cancellation and more. They’re super knowledgeable on all our products and services. Equipment Collections Representative. Virgin Media phone numbers. Introduction. Chatter and natter. Switched On Families. Hello VM, I am not in the UK and so are no longer able to return the Virgin Media kit due to failure by your team to collect it despite me constantly updating and waiting. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. You’ll also find straightforward tests that’ll check for faults on your own phone line. Equipment Return. 20 Virgin Media reviews. Bishops Stortford. on 22-09-2022 11:27. Virgin Media Television;. Clearly I sent the equipment back as VM have said they have received 2. I am 86 years old housebound as a full time carer for my 83 year old disabled wife. Choose the best spot for your wifi hub. ago. Virgin Media have a long and proud history of serving the community with products and services which enable people to stay connected. Up to 3 WiFi Pods if needed. Mon-Sat 9am-5pm. At least 30Mbps download speeds in every room or £100 one-off credit.